Application support – Which tool do you use?

My (new) boss has great faith in me so he has made me responsible (yippie) for one of our key LN applications for communicating withing the organisation (an application for publishing documents on our intranet).

Since I am new & fresh & (still) eager in the organisation I am looking for an application that can support me in this task. Mainly the application should be able to store communication (emails), documentation (with or without attachments) and maybe a FAQ section.

No fancy stuff, please just an application for the Notes client.

My search on OpenNTF did not give me an answer in my quest. Therefor my question to you:

“which tool do you use for giving support on LN applications?”

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6 thoughts on “Application support – Which tool do you use?

  1. Nathan T. Freeman 2008-March-11 / 12:55 pm

    DominoWiki by Ben Poole, of course! 🙂

  2. Thomas Adrian 2008-March-11 / 1:42 pm

    It ‘s intesting how people call a Lotus Notes based applications an intranet. to me an intranet is a webapplication.

    try one of the standard templates like discussion or document library then users can choose their client. not fancy , but they serve their purpose

    Good luck

  3. Bruce Elgort 2008-March-11 / 3:11 pm

    I second Nathan’s DominoWiki suggestion.

  4. Charles Robinson 2008-March-11 / 3:24 pm

    I use a discussion database or TeamRoom. I find wikis a little too unstructured and too difficult for me to maintain. But that’s probably just me, it obviously works for lots of other people.

  5. Kevin Pettitt 2008-March-11 / 10:36 pm

    If you’d like a simple shared mailbox to hold incoming mail (e.g. for support@company.com), then Domino Team Mailbox by Brian Green is perfect. It’s on OpenNTF here:

    An alternative to a Doc Library or Teamroom is a little gem called “DocMaster” by Chris Doig: http://www.chrisdoig.net/ChrisDoig/ChrisDoig.nsf/dx/02212007075159PMCDO32L.htm

    DocMaster is very well documented with a complete help database accompanying the “main” database template, so while it has a lot of functionality you should be able to understand how to use just the bits you need and perhaps disable those you don’t.

    One suggestion for a “fusion” of Team Mailbox and DocMaster (or for that matter a regular Doc Library), would be to copy over code from Team Mailbox (e.g. the Memo form, Inbox, and supporting elements) into DocMaster, then create an action that will allow you to take an incoming message and quickly create a new “document” by inheriting the message contents. You could even automate that process with an incoming mail agent.

    hth

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